SpinRise Terms and Conditions

Welcome to SpinRise. These Terms and Conditions govern your use of www.spinrise.com and all services offered under the SpinRise brand. By registering an account, depositing funds, or otherwise using casino SpinRise, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

1. Who We Are

SpinRise is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we operate SpinRise Casino in accordance with the regulations attached to that licence. These Terms and Conditions carry version number 1.0 and became effective on 12.06.2025, which is also the date of the last update.

2. Eligibility and SpinRise Casino Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to complete SpinRise casino registration. We permit only one account per person; accounts that share a residential address, household, IP address or device with another account are treated as duplicates and will be forfeited, together with any related balance. English is our official language and prevails over any translated version, including our German-language pages.

We do not accept players from a long list of restricted countries, including but not limited to Afghanistan, Belarus, Belgium, Brazil, China, Cuba, France, Greece, India, Iran, the Netherlands, North Korea, Poland, Russia, Spain, Sweden's neighbouring restricted zones, Syria, Turkey, the United Kingdom, the United States, Ukraine and many others detailed in our full restricted territories list. If you access our services in breach of this policy, you will not be entitled to refunds or withdrawals. Players from Sweden and Finland may create a SpinRise casino online account and play, but they remain ineligible for any bonuses, promotions, VIP status or loyalty point exchanges.

3. Account Verification (KYC)

We reserve the right to request identity documents at any stage, even if similar documents were already provided. A verified phone number is mandatory before any withdrawal request can be created. Where documents cannot be supplied in Latin or Cyrillic script, we may require video verification. Before playing with Bitcoin, you must submit valid photo ID; deposits and bets remain blocked until this verification step is complete. If we are unable to reach you by e-mail or phone within two weeks of a withdrawal request, we will lock the account and cancel the withdrawal, and winnings may be confiscated if full KYC information is not provided within 40 days.

4. Deposits, Currencies and Payment Methods

Our internal operating currency is EUR, and we also accept USD, AUD, CAD, NOK, NZD, ZAR, INR and BRL for bonus purposes, together with BTC, BCH, ETH, DOGE, LTC, USDT, USDC, XRP, BNB, ADA and TRX. Crypto conversions use real-time Coinbase Converter rates at the moment of the transaction; we do not offer separate exchange services between crypto and fiat. The minimum deposit is €20 or its equivalent, and deposits must always originate from a payment account registered in your own name — third-party deposits result in confiscated winnings and a refund of the original deposit to its rightful owner.

We accept Visa and Mastercard, Apple Pay, Google Pay, SOFORT, Santander, bank transfer, Neteller, Skrill, Jeton, Neosurf, Paysafe (processed by Tronabriz Limited) and cryptocurrencies through CoinsPaid.

5. Withdrawals, Limits and Processing Times

Withdrawals require a verified phone number and are processed by our payment department within 48 hours internally, followed by up to 5 additional business days depending on the payment provider. Bank transfer payouts are typically completed within three banking days. We apply daily, weekly and monthly withdrawal limits by currency — for example, €5,000 per day, €10,000 per week and €20,000 per month, or the equivalent in other supported currencies. Higher VIP levels at SpinRise may be granted exceptions to these limits at our sole discretion. All progressive jackpot wins are paid in full regardless of standard limits.

Every deposit must be wagered before connected funds can be withdrawn — generally 3 times the deposit for most games, rising to 10 times for table and live games. Failure to meet this requirement may result in a processing fee on deposits and withdrawals.

6. SpinRise Bonus Terms and Promotions

Our welcome package is a staged sequence claimed with a SpinRise bonus code and a minimum €20 deposit, including a First Deposit Bonus (111% up to €777 plus free spins, code RISE), a First Live Deposit Bonus for our spinrise live casino (code LIVE), a Second Deposit Bonus (code RISE77) and a Third Deposit Bonus (code RISE55). We also run a High Roller welcome pack, a Crypto Offer, and recurring weekly promotions such as Rise & Shine Monday, Wednesday Win-Up and Friday Gold Rush. Our Subscribe offer grants 20 no-deposit free spins for loyalty subscribers — this is the only SpinRise no deposit bonus currently available, and we do not otherwise publish SpinRise no deposit bonus codes beyond this offer.

All bonus funds carry a standard wagering requirement of 40x unless stated otherwise, must be used within the stated validity period, and are subject to a maximum bet of €5 (or €2 under loyalty rewards). Only one bonus may be active per account, deposit bonuses cannot be combined, and withdrawing before wagering is complete voids the bonus and any related winnings. Maximum cashout from any bonus is 10 times the bonus amount granted, and this cap persists after wagering is completed. Slots contribute 100% toward wagering, table games and video poker contribute 5%, live games contribute 10%, and instant games contribute 0%.

7. Loyalty Program and VIP Status

Our loyalty program rewards real-money play across 25 status levels, from Forest Sage to King of Thrones, each with its own free spin rewards and wagering multiplier. Our top four statuses form our VIP cashback tiers, offering daily cashback between 5% and 13% based on recent deposit activity. VIP-only reload promotions run weekly. Players from Sweden and Finland are excluded from the VIP programme and loyalty point exchanges.

8. Games and Providers

SpinRise Casino features more than 18,000 games from 129 studios, including slots, classic slots, table games, video poker, instant games and our dedicated live casino section powered by providers such as Evolution, Ezugi and Pragmatic Play Live. Certain providers, including NetEnt, Play'n GO, Pragmatic Play and Amatic, apply their own territorial restrictions, and specific branded titles may be unavailable in certain regions regardless of your account status.

9. Prohibited Use of VPNs

We strictly prohibit the use of VPNs or any other tool intended to bypass our geographic restrictions. Any player found circumventing these controls may have their winnings confiscated and their account permanently closed.

10. Responsible Gambling

We are committed to promoting safer gambling and provide tools such as deposit limits, self-exclusion and account closure upon request. If you feel your gambling is becoming a concern, we encourage you to contact our support team or an independent responsible gambling organisation.

11. Dispute Resolution and Governing Law

These Terms and Conditions are governed by the laws of Costa Rica, and all disputes are resolved exclusively through arbitration seated in Costa Rica. We cooperate with EGIS, an independent alternative dispute resolution body operating under Tobique Gaming Commission regulations, reachable at disputes@egis-adr.com, should a dispute require independent review.

12. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of SpinRise after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically for the latest version.

13. Contact Us

If you have questions about SpinRise casino registration, our bonus policy, or any other matter covered in these terms, our support team is available 24/7 via live chat or e-mail at support@spinrise.com. We are here to help with anything from account verification to SpinRise casino app download assistance.