SpinRise Privacy Policy

At SpinRise, we are committed to protecting the privacy and personal data of everyone who visits www.spinrise.com. This Privacy Policy explains how we collect, use, store and protect your information when you register for a SpinRise account, use SpinRise casino login credentials, play our games, claim a SpinRise bonus, or download the SpinRise app. By using our services, you consent to the practices described below.

Who We Are

SpinRise is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we operate SpinRise casino in accordance with that licence. For any privacy-related questions, you may contact us at support@spinrise.com.

Information We Collect

We collect information necessary to provide our services, comply with our licensing obligations, and prevent fraud or underage gambling. The categories of data we collect include:

• Registration data: your name, date of birth, email address, phone number, residential address and country, provided when you complete SpinRise casino registration.
• Identity verification data: copies of government-issued identification, proof of address and, where documents cannot be supplied in Latin or Cyrillic script, video verification, collected as part of our KYC obligations.
• Financial data: details of your chosen deposit and withdrawal methods, transaction history, and wallet addresses for cryptocurrency payments.
• Gameplay data: your betting activity, game history, bonus usage, and loyalty points earned through the SpinRise casino pokies, live casino and slot titles you play.
• Technical data: your IP address, device identifiers, browser type, operating system and log-in timestamps, collected whenever you use SpinRise login or access the SpinRise casino app.
• Communication data: records of your correspondence with our customer support team via live chat or email.
• Marketing preferences: your consent status regarding promotional communications about SpinRise bonus codes, free spins and other offers.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to create and manage your account, process SpinRise casino registration, and authenticate you at every SpinRise login.
• We use your financial data to process deposits and withdrawals, verify payment ownership, and prevent fraudulent transactions.
• We use your identity documents to fulfil our know-your-customer obligations under the Tobique Gaming Commission licence and to confirm you meet the legal age and jurisdictional requirements to play.
• We use your gameplay data to calculate wagering progress, apply bonus terms, administer our loyalty programme, and detect duplicate accounts sharing the same address, household, IP address or device.
• We use your contact details to send service notifications, respond to support enquiries, and, where you have opted in, to inform you about a new SpinRise promo code, SpinRise no deposit bonus offer, or other promotional content.
• We use technical data to maintain the security of our website and SpinRise app, monitor for suspicious activity, and improve performance across desktop and mobile devices.
• We use aggregated and anonymised data for internal analytics, reporting and business planning.

Legal Basis for Processing

We process your personal data on the following legal grounds: performance of the contract between you and us when you use SpinRise casino online; compliance with our regulatory and anti-money-laundering obligations; our legitimate interests in preventing fraud and securing our platform; and, where applicable, your consent for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Payment providers, including card processors, e-wallet operators and cryptocurrency processors such as CoinsPaid, to complete your transactions.
• Identity verification providers who assist us in confirming your age and identity.
• Regulatory authorities, including the Tobique Gaming Commission, where required by law or licence conditions.
• EGIS, our independent alternative dispute resolution body, where necessary to resolve a complaint you have raised.
• Game providers and platform partners, where technically necessary to deliver gameplay and process bonus wagering across slots, live casino and jackpot titles.
• Professional advisors, auditors and law enforcement agencies where legally required.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you securely logged into your account, and analyse how visitors interact with SpinRise casino games and promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website and SpinRise casino app.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax and regulatory obligations, resolve disputes, and enforce our agreements. Identity verification records are generally retained for the period required under applicable anti-money-laundering regulations, even after account closure.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include encryption of sensitive data, restricted internal access controls, and secure servers. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate internationally and serve players across supported markets including the euro zone, the United States, Australia, Canada, New Zealand, Norway and South Africa, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure your data continues to receive an adequate level of protection.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing.
• Withdraw your marketing consent at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at support@spinrise.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Restricted Jurisdictions

We do not accept players from jurisdictions where online gambling is prohibited by local law. If you access our services from a restricted territory, your personal data may still be processed for compliance, fraud prevention and account closure purposes, and any winnings obtained in breach of this policy are not eligible for withdrawal.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will delete it promptly and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of SpinRise casino after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@spinrise.com. We are available around the clock via live chat and email to address any privacy-related concerns you may have.